Privacy Policy

How We Use Your Personal Data

We process personal information to:

Deliver our services (contractual performance)

Manage payments and billing

Provide effective customer support

Improve and personalize user experiences

Conduct analytics (including cookie-based monitoring)

Enhance platform security and fraud prevention

Send marketing content (with opt-in consent)

Fulfill legal and compliance obligations

Maintain site access control when needed

Legal Basis for Processing

Contractual necessity: For user requests, orders, or support.

Consent: For marketing emails or analytics cookies.

Legitimate interests: For security, fraud prevention, and service improvements.

Compliance: To comply with applicable legal obligations.

Sensitive categories: Processed only with explicit consent or legal requirement.

Cookies and Other Analytics

We use cookies and similar technologies to collect data and improve our services. These technologies use small data files that are transferred to your mobile device. If you return to an application, it shows that it is a repeat visit. 

Please read our Cookie Policy for more information.

Where We Store Your Personal Information

Your data may be transferred to and stored on servers outside the United States. 

It may also be processed by staff members operating outside of United States of America who work for us or for one of our service providers (including but not limited to payment processors, cloud service or other information technology providers, and other companies that provide services to us).

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and in accordance with the terms of the Standard Contractual Clauses (SCCs) or equivalent agreements.

How We Share Your Personal Information

We share your information with trusted service providers bound by confidentiality and data protection terms. We may also share data under these circumstances:

To comply with legal or regulatory obligations

To conduct research and improve services

For debt recovery

To enforce our terms and investigate violations

To detect or prevent fraud and security issues

To protect rights, property, or safety as allowed by law

In connection with a corporate restructure or asset transfer

No mobile contact data will be shared with third parties for marketing/promotional purposes.

SMS opt-in consent and phone numbers will not be shared with third parties, except for SMS providers and technical providers (e.g., messaging platforms).

We may monitor communications in accordance with applicable federal and state laws, and only with necessary consent.

Your personal information may be stored on servers located outside of the United States of America. The country in which it was collected where laws protecting personal information may not be as strict as the laws in the country in which it was collected. 

We will not send your information to a jurisdiction that does not have adequate data protection laws in place, unless we have secured an agreement to comply fully with the CCPA, CPRA, and other U.S. laws.

SMS/Text Message Program (Opt-In and Frequency)
If you choose to receive SMS/text messages from Divergent Media (Pty) Ltd, you are opting in to receive text messages related to updates, reminders, events, and occasional marketing communications. You can opt in by submitting your phone number through our website forms where SMS consent is clearly presented (for example, via a checkbox or similar consent method), or by otherwise explicitly agreeing to receive SMS messages from us. Message frequency varies based on your activity and selections. Message and data rates may apply. You can opt out at any time by replying STOP, and for help you can reply HELP.

Your Rights and Obligations

You have the right to:

Ask what personal information we have about you

Request updates, corrections, or deletion

Request disclosure of information shared with third parties

Object to our use of your information

Request restriction of processing

Lodge a complaint with your state Attorney General or relevant data protection authority

It may take up to 21 days to process your request, and we may require proof of identity.

California Privacy Rights

Right to know what personal data is collected

Right to request deletion of personal data

Right to opt out of sale or sharing of data

Right to non-discrimination for exercising rights

California residents may exercise these rights by contacting us at [email protected].

Data Retention

We retain personal data as long as necessary for contractual or compliance purposes, or until deletion is requested. Data is securely destroyed or de-identified after expiration of retention period.

Minors

We do not knowingly collect data from children under 13. Users aged 13–17 must use the site with parental or guardian consent, in compliance with COPPA.

Security Measures

We are committed to protecting the security of your personal information. We use different security measures, including technology and strict procedures, to keep your personal information safe. This helps us reduce the chances of it being lost, misused, changed, shared without permission, or accessed by someone who shouldn't. We do our best to protect your personal information, but we cannot guarantee the absolute security of your personal information.

Contact Us

For concerns regarding your information, contact us at: [email protected]